The Sexual Health Needs Assessment 2015 included both staff within local sexual health services and patients/client feedback which was used to inform the needs of future sexual health service provision (Hall, et al 2015)
The integrated sexual health services iCaSH, capture feedback from young people attending their clinics via an anonymous comment box. The iCaSH website was developed based upon consultation with young people and service users.
The new integrated services ask service users to complete a Patient Reported Experience Measures (PREMs) questionnaire. This will be given to patients on a quarterly basis and findings will be reported through the performance monitoring of the sexual health contract.
Anonymous Service User- January 2017
‘I had a fantastic experience with iCaSH at a time when I was very distressed. They were welcoming discreet and supportive. I was given appropriate treatment on the day and received my results quicker than expected’
The psychosexual service offers all patients a client feedback form, 98% (n= 90) of those that completed the form in 2015 said they would recommend the service to friends or family.
Last updated Tuesday, 9th May 2017